Shipping:
All orders are shipped FOB Grosse Pointe Woods, MI. Most orders are
shipped via UPS or FedEx Ground. Larger items and
volume orders are shipped via common carrier, resulting in higher
freight charges. Special routing information must be specified on order or Emarketing Of Michigan will ship at its own discretion. Special handling requests are subject to extra
charges. International customers are responsible for but not limited to
freight forwarder arrangements, customs clearance and all associated
broker charges, import duties, customs fees, tariffs and taxes.
Shipping and other fees for orders denied entry by customs or refused
by the customer will not be refunded. All sales final.
Damages/Returns:
Please examine your order upon arrival for any discrepancies. Please
notify Emarketing of Michigan Customer Service department within 72 hours of receipt for any shipping damage or loss. Claims must be submitted to
customerservice@EmarketingofMichigan.com. Photos of the package,
inspection label, and damage to the item will be required. Returns will
not be accepted without a return authorization (RA) number. Returns
must be identified with this number and be received in their original
packaging. Approved returns should be sent to: Emarketing Of Michigan, LLC
Attn: Customer Service Department
1585 Hampton
Grosse Pointe Woods, MI 48236
Returns:
Returns may be subject to a handling or restocking fee. Unauthorized
returns will be charged a 20% restocking fee and all freight charges.
All cancellations must have prior authorization and be documented with
a confirmation number issued by NFF.
Please allow one billing cycle for a credit card refund to appear on
your statement.
Shipping Errors:
Please contact CustomerService@EmarketingofMichigan.com or call 1-586-838-0099. A
replacement will be shipped upon verification. Your credit card will be
charged for the second shipment. When return has been processed, a
credit for the original item including delivery and handling will be
issued.
